Return Policy

Return Policy

Damaged or Missing Shipments
Damaged or missing packages are the responsibility of the delivering carrier. If you receive a damaged package, save the box and all packaging material and contact us right away. Damaged shipments, defective merchandise and packing errors must be reported to us within 48 hours of receiving. Contact customer service via email at stock@ericsoutboard.com. The subject should be labelled as DAMAGE NOTICE.

Product
The item must be unused, in original packaging and in resalable condition. Any item returned to us that does not meet these requirements will be refused by us and returned to you at your expense.

Time frame
Returns will be accepted within fifteen (15) days of receipt.

Restocking Fee
A 20% restocking fee will apply to all returns.

Exceptions
Electrical parts are not returnable.

Defective Products
As a seller of marine equipment, we purchase from manufacturers and distribute their products throughout our marketing area. Most of these manufacturers have a warranty for their product line, a copy of which is available upon request. We do not offer warranties, expressed or implied, other than what is offered by the manufacturers. Eric's Outboard Marine Service, Inc. and related companies does not assume responsibility or liability for the workmanship or use of products. However, as a courtesy to our customers, we will accept for return any products sold by our company that may appear defective. Acceptance of any such products by Eric's Outboard Marine Service, Inc.does not constitute an admission of liability nor validity to a claim but is done solely to assist customer and manufacturer. Products that are accepted under the above conditions are either returned to the manufacturer or held for their agent to inspect for any warranty consideration.

Shipping
The cost in returning item(s) will be the expense of Eric's Outboard when we made an error, otherwise it is not covered. When shipping returns to us, make sure your RMA number is on the package, select a reputable carrier and insure the package for its value.

Closeout Items
Closeout, discontinued, vintage, and special order items are sold "as-is" and are not returnable, exchangeable, or cancelable.

Return Process
If your return meets the above guidelines, follow the instructions below:

  1. Email stock@ericsoutboard.com with the Subject line as RMA Request. This email should include the part number, quantity, and why a return is requested. RMA numbers are for ten (10) days only. Items received after ten (10) days may be refused.
  2. Properly package the parts. Do not write on or damage the manufacturer's packaging material as this can make an item unreturnable.
  3. Be sure to clearly mark the outside of the package with the return authorization number our customer service team provided you.
  4. Insure and ship the package to the address our customer service representative will provide to you.

One we receive your package, we will inspect your returned items to ensure they meet the above guidelines. If the item and packaging are in resalable condition, we will process your refund according to this policy.

Refunds
Refunds will be credited in the same manner the original payment was received.


  • Credit for original payment other than credit card will be made by check within seven (7) to ten (10) business days from the date returned products are processed.
  • Send your return via an insured carrier. Eric's Outboard is not responsible for lost returns.
  • Allow three (3) business days for refunds to be processed following receipt of your return.
  • If you do not receive credit for your return within the time frames defined, email stock@ericsoutboard.com with the Subject Line as RETURN FOLLOW-UP for additional information.